eProcurement is an advancement to business-to-government that applies digital technology to the acquisition of goods and services. The portal for vendors, iSupplier, is a resource for vendors interested in doing business with the City of Chicago.
The City looks forward to making the transition to this exciting new procurement process as smooth and seamless as possible. Need additional help? The City now provides support services to aide user with troubleshooting using iSupplier. Call 312-744-HELP or email us at firstname.lastname@example.org and we will work to resolve your issue as quickly as possible.
The Customer Service Support Center will provide assistance in the following areas:
- Registration and Login Assistance
- Contact and Address Update Assistance
- Solicitation Assistance
- Invoicing Assistance
- Training Dates and Training Material
A successful eProcurement program relies on the commitment of all involved parties. As with any new system, there will be a learning curve, but we are confident that this new procurement methodology presents a win-win situation for the City’s vendors and all those at the City who interact with them.
Vendors need an iSupplier account to bid and/or access contract, payment, and order information. If the company is the recipient of an awarded contract, they will be able to view status in iSupplier and payment processing will be quicker. We encourage all suppliers to become familiar with this new way of doing business and get fully engaged with iSupplier. The City has mechanisms in place to identify and authenticate suppliers upon registration and to protect bids, orders, invoices and payments; all information is safe and secure.
For more information about eProcurement, registering for iSupplier, and upcoming 2020 eProcurement workshop dates, visit www.chicago.gov/eprocurement